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| - A good friend of mine knows Big Al personally and recommended I come here to purchase a truck, so I did. I looked at the website and found exactly what I wanted and was happy to find it still available when I showed up.
We were helped by a salesman named Robbie and we were very pleased with everything he did for us, he was upfront and honest about everything (as far as I know), patient and fair. I would highly recommend working with him and I believe he will treat you as well as he did me. Robbie is a 5 star asset to this company and I couldn't recommend him highly enough, seriously find him specifically if you come here and tell him I sent you.
Here's where the 5 star rating turns into a 3 star rating (I would have made it 2.5 if I had that option). My advice, once you find the vehicle you like and have made a deal that is a win-win, I would highly recommend steering clear of JR in the finance department. I would go so far to say to wait for the next available finance person. We came in with Capital One financing already secured and gave them the opportunity to compete for the loan, knowing that the dealership would benefit and so would we if they could beat the deal we had.
He was able to find me 5.75% (we had 6.44%) but told me he "pulled a favor" and I had to buy an extended warranty to get that rate. I had explained to him multiple times that I was not interested in an extended warranty because the vehicle only has 1,900 miles and it has a factory warranty.
He threw a fit when I wasn't interested in his "add-on's". I explained to him thoroughly and repeatedly that I only drive 5-6,000 miles per year and buying an extended warranty didn't make any sense to us, nor did a maintenance package.
He was really irritated with my rejection of his products and proceeded to treat me poorly moving forward, he couldn't get me out of his office fast enough and even turned down the maintenance records I had on our trade in vehicle out of spite.
If he would have taken even a minute to understand my needs, he too would realize that each of his products would cost me twice as much in the long run. Does this guy think that I base financial decisions on what's best for him or what's best for my family?
If it wasn't for this small being this would have been a 5 star review and I would be currently stopping traffic to refer business to Big Al. Instead I give it a lowly 3 stars and might send business, might not.
JR, you are the last person a car buyer will speak to and will deal with and the final impression of the company you work for. When you behave with teenage angst, you are not an asset to your company, you are a liability. I am an enormous referral source, I send a lot of business (A LOT) to people who treat me well and you did not treat me or my wife respectfully. This is a service industry and your service was underwhelming and anyone who reads this post can do much better.
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