Had a very frustrating experience with their billing system and they didn't even have their billing email address set up correctly which we mentioned several times. On-site staff refused to communicate messages and concerns to Christie their manager. We did enjoy working with her though when we could get her. Last straw was pulling up last night (4-30-2017) to drop off at 6:30pm and we couldn't gain access. Gate access is until 7:45pm. And our acct was current. No after hours emergency phone number provided for help and still haven't received a return call addressing the problem. Hubby had to back out on to a major thoroughfare in the dark which is extremely unsafe. We will not recommend this facility.