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  • 1st of all let me say that Smashburger Corporate customer service is amazing. I had an issue when I signed up for the Rewards and went to the Ballantyne location, but they solved it ten fold. Now customer service at this location wasn't that great, which is sad, because I only got take out. When I walked up to the counter, I showed him my reward on the App and he responds "Ok". So then I say"This is my 1st time here", because I didn't know their process for claiming rewards and he just stared blankly at me. So I think to myself I guess i'll just order. I ordered the Big Create Your Own Beef Burger with Cheese, Bacon, Lettuce, Spinach, Cucumber, Onion & Pickle, Regular Smash Fries and a Regular Drink. So once I complete my order he tells me to scan my reward, which I didn't know where the scanner was. Being my 1st time, he could have at least pointed to it. But he just stared at me as I searched. Then once I find it, its turned backwards, instead of positioning properly for me, of course I had to do it myself. So I was annoyed with this entire interaction. But the food made up for it. I loved the nice grilled taste of their hand pattied burgers. The fries had a very unique flavor that i could see myself craving later. They were also fried perfectly to a crisp. I will definitely return and hopefully since I figured everything out today my ordering process will be better.
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