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| - ****PLEASE RE-POST AND SHARE AS MUCH AS POSSIBLE****
If I could give NEGATIVE stars, I would!
NEVER use New Planet Moving and Storage for any move! They are the shadiest company I have ever seen. They cheat their customers and their employees!
I hired them, AFTER being promised a move-in date no later than 14 business days after my pick-up date. They also promised they did not contract out and there would be someone from their company overseeing my move every step of the way. They picked up my stuff on July 19. Based on that calculation, I should have had my belongings to me by August 8th. After they loaded everything onto their truck, they informed me they actually had 21 days (no mention of business days) from my first available move-in date, which was August 1st. That pushes the timeline back to August 22 (this date is also on an electronic contract the company sent me).
They also informed me the total I still owed was $1000. That was approximately $800 more than my original quote was, but they claimed I had 3,500 lbs of stuff. I asked, specifically, if that included everything. I told them I lived on the 3rd floor and needed to get the exact amount of money out of my bank account in order to pay them, because my bank did not exist in Massachusetts. They assured me $1000 was the total. After I was told I was not getting my things by Aug. 8th, I asked about getting a money order. They said any money order would be fine. So, I got a money order from MoneyGram for the remaining balance.
I called to complain when I was informed last week that I would not have my stuff by Thursday. The company shuffled me around for a while then said they actually had until August 30th. I then reminded them of my contract which stated I was guaranteed delivery by the 22nd. After arguing for a while, and being told that I had already been given a discount even though I had a binding estimate (which I did not), the manager stated he would offer me a 20% discount. He also state my things would be delivered either Monday or Tuesday (Aug. 26 or 27). When I spoke to him again yesterday (Tuesday the 27th) he said the drivers would be to me on Wednesday. He also said he would send me a check for $200. I reminded him that my total was almost $2500, so 20% was $500. He then said it was actually going to be 15% of my remaining balance, plus the $50 they charged me for a stop they never made.
I was not happy, but there wasn't much I could do. They had all of my stuff...
Today (Wed. Aug. 28th), the driver called and informed me he would be to my apartment around 9 PM. I called to talk to the company again, because that time really was not great for my neighbors or me. They told me they would give me another $100 back.
The driver showed up at 9:30. He asked for the money and then preceded to tell me he couldn't take my money order. He called his boss and reluctantly agreed to take this money order. Next, he said that he charges for moving my stuff up to the third floor. I explained New Planet Moving told me my total and I had no cash. He said he wouldn't be getting paid because he does not work for New Planet Moving. He at first said that he wouldn't be moving in my stuff.
Finally, he agreed to move my stuff in, but I feel bad, because I do not think that New Planet Moving will actually pay him for his time.
Long story short, this company is HORRIBLE!!!! I am filing a claim against them with the BBB and any other agency I can. I also may be seeking legal counsel, or something similar, if anyone has any suggestions.
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