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  • After being extremely disappointed by Melodee with Ohana Hawaiian BBQ on Blue Diamond Rd., as she gave me the wrong order after repeating it back 4 times, I decided to take another chance and try the Chicken Katsu Curry from L&L Hawaiian and I am so glad I did. Not only was the chicken tender and fresh but they had no issues with giving me the items I actually ordered. However, I was so concerned about the curry sauce that I forgot about my Spam Musubi. I called and spoke to the female cashier who took my order and she immediately knew why I was calling. She stated to come by and pick up my Masubi. When I arrived, I apologized for not noticing it was in the bag and she stated they were going to make me a new one as the one I originally ordered had been sitting out. I waited less than 3 minutes and when she handed me the container I was surprised to see that they had given me 2 Masubi's when I had only ordered one. The cashier stated it was a courtesy, smiled, and wished me a good day! I thanked her and stated that she will definitely be seeing me again. I am firm believer that restaurants including quick service restaurants should not only produce good products but they should also provide even better customer service as customer satisfaction is one of the key differentiators between you and your competitors. Thank you L&L Hawaiian BBQ for delivering delicious food and an incredible customer experience!
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