Stopped in for lunch this week. Ordered a burger, hold all onions, tator tots instead of fries.
My burger arrives, with fries, and an explanation of we are out of tots are fries ok? Well, its kind of late now! I was very pleasant with the server as she seemed genuinely concerned with the issue.
I have a few fries, yuck. Worst fries ever. So soggy they might have been cooked in luke warm oil.
Still in an acceptable mood i pull the bun off my burger to add ketchup and mustard. Imagine my surprise to find a lot of onions on my burger.
The server removed the burger from the check. This is expected but the money is not the issue.
If i order a meal i expect it to arrive as ordered. Yes, the cook missed the instructions but it is the responsibility of the server to verify it is right before delivering it to the customer. Also, if an item is unavailable the customer should be informed before any substitutions are made. In this case i would have changed my entire order had i known the tots were unavailable.
This is not the first poor experience i have had at this place but it is certainly the last.
Good luck! Twin Peaks has better service, better food, and better servers!