Well i use to live in California where i loved it.... But my 1st time here in Vegas & though the line inside to eat moved quickly less than 5 minutes i ordered a #2 Spicy Chicken Sandwich meal & a 4 pc tenders Dine in.... Total was $13 & some change no problem i knew the prices going in.... Now the problem I'm having after sitting waiting for my food i notice there were 2-3 people who already received there food & an employee walking around asking some who havent received there order myself included are you & is your name Robert or Roberto?.... Still waiting i see a group of 6 people get there food.... I now get up walk to the counter... I'm assuming on of the managers may i help you? I answer yes I've been waiting for my order? I give them my name & receipt i say Tony but my name was never asked for by the cashier.... One employee says his order is right here under Roberto (if this isn't a stereotype or racist shit I've heard) yea I'm not Roberto i repeat i was never asked to give my name.... The one employee states we will get you a fresh order i say ok already upset & highly disappointed at this point.... Then the original guy who started to help me says here you go sorry about the inconvenience & gives me a free sandwich card?... I guess thanks goes through my head.... I sit down still to eat it there & fries were soggy as was the sandwich!!!! Strips were extremely soggy too!!! Clearly weren't made fresh for me already knowing they didn't by passing me this garbage of a free sandwich card maybe comp my meal i just paid for since it was literally over 15-20minutes old.... None of the problem was my doing? I'm a general manager of a papa John's pizza & mistakes do happen if need be fix the mistake & please the customer!
#1 Name was never asked for at time of order= not my mistake it's your cashier
#2 When walking around with my order instead of asking me or any other customer if are name is Robert or Roberto check receipt to see if order matches.
#3 Don't say you're going to remake my order fresh for me & not do so.
#4 i understand you want sales but maybe Refund me or make my soda & fries Large size now for the wait...
#5 is what you decided to do... Give me a free sandwich card... So yea i guess thanks... But i don't agree with how unapologetic the were sorry was... It was as though this location messes up often & just said Oops give this guy a card... Just horrible... I'd give zero stars if i could