First, it should be noted that this is a family owned and run business. You just don't see that much anymore. They have a true love for all things birds. We usually go in to buy our African grey's seed mix here. We enjoy talking with everyone and getting advice. Yesterday we brought her in for a wing and nail trim, and everything went perfectly well. We wanted to see how she would do with their boarding services because we will be traveling soon, and will also be away for the holidays. Its so sad to leave her in her cage during those times. So, we left her to hang out and play with them for a couple days to get to know everyone. Today we called up to the store and she is having a blast. She is normally a biter, and hasn't bit ANYONE. She is making all kinds of sounds, and is absolutely relaxed in the environment. I'm confident everyone is caring for her just the way they love and take care of their own. I can never remember the owner's name but he was so great with her when they met. He knew exactly how to handle her. You just can't get a better place to take your birds, to add a bird to your family, and pick up any supplies and toys you may need!