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  • I experienced the worst customer service in my life; unprofessional and disrespectful. The lady at the Cleveland Airport refused to give me her name and she didn't wear a name tag so I couldn't capture it to report her ghetto/professionalism. The lady was an older black lady wearing fake eyelashes. When I approached the counter to pay for my bagel and hot chocolate for my daughter, she was loud and pointed to something or someplace down past the cash register. Because she was loud and talked fast, I couldn't understand what she said. When I inquired and asked her, "Where do you want me to stand?" In an unprofessional/ghetto tone said, "Do I look like I'm going to jump over or around this counter to give you your food?" I looked at her shocked. The pilot who was a customer ahead of me looked at her shocked. He looked at me and said, "Wow.! It's took early for this." When I moved down to wait for my purchase, she didn't even hand me the food items! She placed in on the counter and did not say one word! Her demeanor, tone, inflection in WHAT and HOW she said it was epic. As a vice principal of a school, customer service to all stakeholders is key and critical everyday. I will share my story with other colleagues because this is a bagel spot I will never eat at again. This lady needs additional training relative to etiquette with her customers.
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