HUGE customer service fail today. I called ahead and made an appt for a mani/pedi. I showed up 10 min early and signed in, also indicating a mani/pedi would be desired. The girl who gave me the pedicure left for the day after painting my toes. They had me wait 30 min. All the while people walking in and getting in line. They then asked me to pay. I explained I had an appt for both and he claimed I didn't. I also explained that when I arrived 2 hours before their closing I marked I wanted both. Not even an apology. They let the people who walked in an HOUR after me stay. I can't believe they didn't even apologize if it was truly a misunderstanding. Also, if you have us check off a list what we want? READ IT. There are 8 other nail places within blocks. You don't have a monopoly on the market. Customer service goes far.