Michelle and the entire staff each of the two times I have been here were nothing short of excellent, not to mention the food. I'm a born and raised man from Southern Louisiana and I have to say, although the style is different, the flavor is almost spot on with what I would boil myself. I hope that everyone gives them a chance to work out some kinks as they most certainly will but with a product that can satisfy a seafood snob such as myself, I suggest that you give it a try. And for those who are wanting to complain that the crawfish are too small right now, the season won't be in full swing until at least mid march to early april so be patient and order the snow crab for now. It's now my favorite place to eat in Charlotte.