The very first time I brought my puppy in to get groomed the service was amazing and I loved it there and I was excited to go back. When I did I dropped my Pomeranian off and I asked to keep the length he was on his body and to just match his mane. Not only did they completely disregard my request and cut him WAY shorter than I wanted but the lady basically yelled at me and scolded me about his "bad behavior" when I could tell he was obviously scared when I picked him up. He was put on the table and he immediately pawed at me and was whining and looked very distressed. She said that before I come back I should get him neutered so he's easier to handle and less "excited". And just to top everything off his haircut was horrible, it was completely uneven and the fur near his face was choppy. After her rudeness she tried to soften it by saying "I mean he's still really cute" I will not be returning again.