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| - I reserved to have my girlfriends birthday dinner here on April 25th , 2015 . it was her 30th bday so I wanted something special for her and to have a good time , good food and good memories . Well we got 1 of the 3 . The food was very good and depending on what you got the portions were perfect . However our server ( tony) ended our night on a bad note and we will definitely never be going here again.
At first when we arrived we loved the look of the place and the welcoming atmosphere from our waiter and servers. We had a large party ( 16 ppl) and spent $700 in this restaurant. As we finished dinner Tony brought the check out as 1 bill, as a courtesy to him I said that was fine and we would just try and see who had what and let him know what to charge on which card. Well the amounts on the check were not adding up to what people purchased and it was becoming very difficult to distinguish , after about 30 minutes myself and a friend asked Tony if he could please just separate the check so we could see why the amounts weren't adding up and also to make it easier on us to be able to pay separate checks for each party , I explained to him that it had already been 30 minutes after we had finished dinner and we just wanted to be able to pay and leave and continue our night , as we had plans and places to be . He just straight out told me no he could not and would not do that because it was not possible . I asked him then " Can you ask a manager to see if they can help us out , since the customer is priority and this trying to figure out the bill is becoming a huge inconvenience for myself and my party ", he then responds with " No I cannot because then I must run 7 different cards and do separate transactions and that would be you inconveniencing me as a server and take up time and before I could get another word out he simply walked away from myself and my friend. I was completely taken back that he would even speak to me in that way , me being a customer who just had a party who spent a good amount of money in the restaurant. We did find a manager on duty and explained to her what just happened and she apologized on his behalf but said that there was nothing she could do as the max cards they could run were 6 cards . We had 7 and they would not even make an exception and find a way to help us.
What really irritated me was that he had made that comment that it would inconvenience him and take up time and the attitude he had that went with it and he did not even try to get a manager to help or assist .
Funny thing is...I didn't just look up the restaurant on Google or yelp, a local in Vegas ( a good friend ) recommended it and when I told him about my experience he was so embarrassed.
Also when Tony took our cards to pay the bill, it took him 15 -20 minutes to come back . Therefore , it still took him a while to run the cards we did give him, so why not just separate the checks like I had asked and let us pay that way , as it would've taken the same amount of time to just accommodate my party.
Luckily this did not ruin the whole night , but I believe it was an unacceptable and embarrassing situation for this restaurant owner, The staff should be better trained than to argue and be rude with customers. we would have loved to try the wine bar or happy hour next time , since we are in Vegas a few times a year.. but we will not be going back here again.
Eva Caudillo
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