rev:text
| - I am not a fan of leaving negative reviews for small businesses and I have started this review and stopped it about 5 times since mid December. Long review ahead.
I was fortunate enough to participate in a community event where a local realtor rents out the community center, hires a Santa, provides hot chocolate, coffee, snacks etc and provides an amazing back drop for families to get free family photos with Santa in exchange for a food bank donation.
I love the generosity of this event so much that I asked if I could help and was told, "if you want to, please bring nut free cookies"
Our home is largely NUTS so rather than risk cross contamination from our kitchen, I was on the search for a nut free baker and found icing on the cake.
The owner, I think her name was Linda, was pleasant while I asked for cookie and price options. She was less pleasant when I called back to confirm, yes, I would like to proceed with an order of 100 chocolate chip cookies. I say this because when I called back and asked to speak with "Linda", the staff who answered the phone did a very poor job of covering the mouth piece so I completely heard how uninterested "Linda" was in speaking with a customer. I literally heard her say, "Really? Right now? Arrgh? Who is it?" And then when she found out it was me, looking to confirm an order, she got on nice pie
The above is antidotal.
I was initially quoted $1.50 a cookie but got it down to $1.25 a cookie. Was told because it was wholesale in nature, there was no tax
The event was on a Sunday, when they are closed, but was told my cookies would be baked on the Saturday and I arranged for a late afternoon pickup
I don't know about you, but if I am paying $1.25 wholesale a chocolate chip cookie, I am expecting a good cookie. This is not what I received.
These cookies were terrible. They were dry, had maybe 7 chocolate chips per cookie, were smallish , perhaps 1.5inch diameter and were obviously not baked the day of my pick up, hard as rocks. A baker friend of mine, after eating one, suggested they were likely baked days in advance and then frozen.
Adding insult to injury, the women behind the counter when I picked them up had a snotty attitude. I bought a chocolate chip cookie from their available display when I showed up, wanted to taste their goods, that cookie was also pretty bad but was 5x better than the cookies I picked up. It actually had visible CC's so that was a start.
Hub and I recently baked nut free CC cookies at home - by this I mean with ingredients never exposed to any nut product - all speciality products in, cost us about $3 a dozen
Bad attitude, bad business practice and even worse cookies. Beyond disappointing
|