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| - 11/06/17 Update: My comment and explanation of what happened is still true, despite what the company is saying in their reply. The poor communication and confrontational behavior of their owner is what keeps my review unchanged. Also, if you look at every negative review on here, you'll see they are confrontational in their replies to people and paint a different picture of what happened.
The owner, Aaron, is rude, condescending, and confrontational. New customers beware!
We have been using Clark County Pool & Lawn for at least a year now and our account has been cancelled by the owner, Aaron, after I spoke with him over the phone this morning. Yesterday, the technician came out for the normal weekly maintenance on our pool. We did not find out until the early evening, that night, that he had broken a bolt on our pump and the filter was shut off. The next morning, my husband spoke with Jeanette who told him it would cost $120 to repair (that we had to pay for it). I called back to speak with the owner about the lack of communication and he was instantly confrontational and rude to me. By no means was I even calling to argue with him. I simply wanted to know why the technician didn't tell us the bolt had broken when it happened as my husband was home. He then went on to blame us saying the pump had rust an that it wasn't the technician's fault. Again, I wasn't concerned about the bolt breaking, so I asked him to not be so rude and reminded him I was merely calling about the lack of communication. I let him know that if we knew, in advance, there was rust, we would had taken preventative measures. He told me that they have up to 24 hours to contact the customer if there is an issue. I even asked if there was water leaking, would they take up to 24 hours to notify the customer, and he said yes. He refused to acknowledge the poor communication and instead kept saying it was our fault the bolt broke. He then said he was cancelling our account immediately and that we were no longer customers. When I told him I was going to report him to the Better Business Bureau he said, "You're a joke. You should be a comedian and I'll buy the first ticket to your show." and hung up on me.
Proceed with absolute caution with this company. If you choose to use them, don't EVER call to complain or inquire about their practices as it's clear the owner, Aaron, has an anger issue.
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