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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-05-27 00:00:00 (xsd:dateTime)
itemReviewed	Modern Heating & Cooling
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	Probably more like three stars, but I'm grumpy right now. MHC did some work for me years ago and they were just fine. Plenty friendly and they got the job done. Their rates are comparable. Recently, my AC stopped working. I called them and they came out the next day. The service guy told my wife that a coil had a leak and it could be replaced for $600 to $800. Okay, we can survive that. I called back today to see where we were at on getting the part and the exact price. The office told me no, that we needed a completely new AC unit installed and that replacing the coil was a bad idea. THAT would have been nice to know in the first place. Why wouldn't a technician know that? Their knowledge was sound - the unit is older and yeah, you can replace the bad part, but if/when the rest of the unit goes, you'll replace that part AGAIN. I get that, but it wasn't well executed on their side. They were to call me back with an estimate to replace everything. In the meantime, I called another place. They confirmed the logic of replacing everything and understood my frustration. They gave me a quote and I'd call them back. Soon after that, MHC called me back with their quote - also for a Carrier system. It was over $100 more than the place I just talked to. As I pointed it out to them, she basically shrugged her shoulders and accepted that she lost a customer. She knew I wasn't happy and found a better deal. Instead of trying to patch things up or make it better, she was content to lose a customer.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Thomas

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