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  • Really disappointed in the last visit with RR and I'm hesitant in returning; especially to this 99th/Mcdwl. Service was a bit rough but to be fair I think our server was given too much on her plate (no help). Things started off good but when the food came; mine was missing the broccoli I usually get instead of fries, and that never came. Never were checked up on until food was finished and when the server finally came back about 15-20 minutes later she said the manager was supposed to come over but they never did. As I was waiting for the check because the kiosk was broken, the booth behind mentioned something about ants; as I looked over my shoulder sure enough there was a trail of ants on the booth and upper area of where we were eating. C'mon!! That table bounced and as I finished paying, I brought the ants to the severs attention and all they did was bring a dirty ass rag over and wiped them away like it was no biggie. All in all because of the totality mess with food and ants, the server said the manager offered dessert (again never came over) but since I was leaving, the dessert was only a "if you're still gonna stay here and eat it" deal. No thanks! Bill was paid and a return here is not gonna happen. I've seen previous reviews here in the past questioning the cleanliness about this location and it's very possible they have significant issue.
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