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  • Brought a relative, who has been a client here for over 14 years, to get something notarized last month and they apologized but said none of their employees were a Public Notary. When we expressed surprise that a bank did not have a notary, the guy said they had one but that employee left 3 weeks before. He suggested we visit another nearby branch so we did. I wish would have thought about asking him to call before we left, because when we got there that branch (19th and Thunderbird) also did not have an employee who was a Notary. They called the branch on Hatcher for me to verify a Notary was available. So we drove to that third branch, the manager said the Notary was the teller who was working at the counter and, because she was the ONLY teller working behind the counter, she could not notarize for us (even if we stood in line to see her) but we could make an appointment to come back the following day to have the document notarized. The employees encountered were all polite, but honestly 3 branch visits by a customer and not able to get a document notarized? What a fiasco. Ironically, on the way home we stopped at a bank where she was not a customer and they cheerfully notarized for her, for free, and it took 5 minutes. She was so impressed she is transferring her accounts from B of A to this other bank (Chase). While helping with the transferring process, I called B of A branch several times to ask a question yesterday and always got a recording that said "all agents were busy" and referred me to their website (which I already had looked at but it did not answer my question). I am getting the same recording again all this morning, so I guess we will end up having to drive up there. Very frustrating for a bank customer to not be able to call their branch and get help or information.
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