My mom's Pom has been misdiagnosed 4 times for the same thing at this Banfield. He has had some sort of an ear infection for months and after 4 visits and 6 different medications, it still was not cleared up. She took him to another vet and they diagnosed him correctly the first time and his infection is cleared in one ear and he has 1 more week of drops for the other ear. He had been miserable for months until now. He is finally back to his normal happy self.
I used to take my Havanese to this Banfield, but no more. The last time I was there the vet was more concerned about my dog getting a haircut rather than his persistent coughing and gagging. Apparently the one inch length of his fur was too long in her eyes. (For the record my dog sees Sara at Dog Gone Beautiful every 6 weeks) But still, isn't that a personal preference? Both of his parents had fur down to the floor, as do most Havanese. I took him in for a cough, not for her unprofessional and unwanted opinion.
There used to be a Dr. Johnson there that was great! But the 3 vets they have in there now are uncaring and incompetent. Truly the worse I've ever been to.