Very knowledgable, but don't go here if you are pressed for time and/or if you are on a tight budget. They will tell you all the things your dog needs and it's almost as if it's not an option for you to say no because if you leave your pet there (for grooming/boarding) they will call you when whatever they say he/she needs is already done. I spent so much money here on my dog and so did my mother in law, but I have to admit they are probably the best in town compared to what I've seen so I guess you get what you pay for.