If I could give this place 4.5 stars I would. Although the staff is amazing it's the wait time that makes this place slightly less than perfect.
I've been here twice, the first time we got in line at 10:15 (45 minutes before opening) where we sat down in chairs and enjoyed free water bottles and a sample of sausage. Shortly after 11 we had our full choice of menu items and were eating our food. They had their Nutella pumpkin pie at the time and it was to die for. And their lean brisket is the best I've ever had.
The second time we showed up slightly after noon and joined the long line. Occasionally a staff member would come down the line and announce what they were running low on or when they had run out of something. Close to two hours later we were inside and half of the meats were out and there were of course none of their famous pecan pies. I was lucky enough to get some of the last bit of chopped brisket. Although it was good it wasn't worth 2 hours of waiting for. If you're looking for really good chopped brisket I recommended Naked BBQ.
None of the sides that myself or my co-workers have tried have blown us away. I'd recommend sticking to the meat and the desserts.
A+ for the staff!