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| - After a horrible experience with my last car - 4 years of financial bleeding caused by a lemon of a car and an even worse service department, it didn't take me much waffling to decide to buy a Lexus. Their promise of great customer service and full dislosure was the deal maker for me.
It didn't hurt that my salesperson, Mike Fongren, was such an incredible relationship builder. He wasn't in it for the sale. He was a consultant and went out of his way to ensure I was making the best decision. I wanted to buy an extra set of winter tires with my purchase and he talked me out of it, telling me that my car and the included tires would handle great in the snow - and they do! Instead of making a bit more commission, he was honest and helped me create the best package for my needs.
Lexus will valet your car for service, if you like. This means that they will come and pick your car up from your home or work, have it serviced, washed and detailed and return it to you. I have had this done once and it was an absolute treat.
They also offer express service which means you can bring your car in for an appointment ( yes, they know the MEANING of appointment) and an hour later you are back on the road. Before you come in they tell you what they are going to do to your car and what it will potentially cost. They mitigate the costs to the client by cleaning or repairing what they can instead of replacing parts. Last time I was in they cleaned my filters instead of replacing them, which saved me over $100.
I took advantage of the express service today, and before I was even checked in, I had a complimentary Americano in my hand (freshly made) and shortly thereafter made my way to the waiting area which is stocked with hot and cold beverages, cookies and healthy fruit. They even have 2 iPads, in addition to a wide stock of editorial publications, for customers to use while they wait.
My car was in a little longer than promised, but only because they found 2 nails in my tires which needed repair.
Having to wait an extra 30 minutes to ensure that my car was safe was not a hard pill to swallow, especially in such a comfortable environment. While I waited, I caught up on the headlines on the wall mounted TV.
I think it's a misconception that you have to be wealthy to buy a Lexus. That is simply not true. I had many options and even looked at cars that were $20k less expensive - the financing/leasing options made my is250 less expensive than a Ford Edge ( which, by the way, was my first choice for a replacement vehicle). I have absolutely no regrets and no worries about how I have and will be treated during the ownership of my car.
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