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  • We placed an order at just before 7pm yesterday. The delivery time was promised to be at 8:14pm. I did not get the email that they had begun preparing until 8:30pm - they had only begun preparing the pizza AFTER the promised delivery time. We called customer service to cancel the order as it was unacceptable for service to be this slow and we had guests over so we were going to buy some other food. However, after repeated calls to both the specific location (which led to a general line anyway) and the toll free number, the call did not go through. When it finally did go through, customer service said we could not cancel so when the food arrives, she said it would be given to us free of charge. When the pizza finally arrived PAST 9pm, the delivery man called customer service to confirm that the pizza should be free and customer service said no, despite telling us that it WOULD be free half an hour before. So we did not take the pizza. This has been one of the worst customer service experiences we've ever experienced for 2 reasons - unacceptably slow delivery and customer representatives who lie to get us off the phone.
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