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  • Was originally double charged for hotel. Manager Holly said you need to listen to me. It is hotels.com problem and you need to contact them. Told her no. I prepaid for my room and was told by the night check in that it would be reconciled in the morning but of course it wasn't. Holly's lack of professionalism or help was evident. She didn't want to hear my side as a customer. Told her I would post negative social media and she flat out said to do it. Ok. I will. Now the manager Tim wants to remedy situation that is fine but he should not have to. Holly failed. Hyatt failed. As long as she is still there I will never stay again. And I'm a loyalty member. Nice way to treat your loyal clients. Since the charge is removed. But I should not have to call management at Hyatt and hotels.com and my credit card company to prevent double charging. Also the check in experience was horrible leaving me stranded outside with no one answering the door late at night. Holly said "that is our procedure for our guests safety". She is a complete idiot and I have no idea how she got in the role she is in. Clearly she does not value the customer. I have escalated above the GM Tim but still no response from Melinda as of yet.
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