My old roommate gave me a bike when she moved out and I had long pushed off getting it fixed back up. The handlebars were all screwy, the seat needed to be lowered and the tires were flat. All things I know not how to fix. I took my bike to PB to have them look at it and they were SO helpful. I had to leave it overnight, but when I went to pick it up everything was fixed! I didn't need new tires after all (just air lol) and the best part, they didn't even charge me for the minor tweaks they did! Awesome customer service. I was very impressed and would definitely go here again if I ever need a bike fixed-fixed. Not thinking that will be anytime soon, but I digress. :)
Oh! and I can't forget to mention that one of their employees helped me get my bike into my car, we had to take the front wheel off and once it was in there he handed me the little wrench he had used and said, "keep it"! That was so nice of him! 5 stars!