My original problem was that early in the morning the unit would not heat the house up to the set temperature. I have a 7 day programmable thermostat. I had them out last spring to check on this problem. The tech checked my unit and suggested replacing two parts. He did not push the issue but left the decision entirely up to me. After discussing the options with Clifford, I decided to purchase the service plan. Clifford suggested giving the thermostat a try in the fall to see how it would function.
Lately, I have needed some heat early in the mornings and found that I have the same issue, so I called Howard Air out again. Howard Air actually sent me an email with the tech's picture and the estimated time he would arrive. I thought that was very nice of them.
Yubani called before he arrived and arrived on time. After spending some time checking everything out, he told me that he could not find anything wrong with the thermostat. He suggested trying the manual mode (since the programmable mode can be a little tricky) to see if that would solve the problem. He said he would still come out and replace the thermostat if I was still having problems but to give this a try. Since I purchased the service plan, there was no charge for the service.
Both techs were very nice, polite, and helpful. I had a number of questions and both told the time to answer them to my satisfaction. They even put those shoe coverings on there shoes when they came into the house.
If you are in need of A/C or heating service, please give them a try. I don't think you will be sorry. I highly recommend them.