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| - Came here for my friend's birthday and they served a party of 8 at one of their larger round tables. Although I've been here plenty of times before I've never actually noticed how terrible their service is.
We ordered 8 dishes in total including various pork, chicken and fish dishes. Their food was absolutely delicious, I'm a big fan of spicy food so I really loved their authentic SiChuan cuisine. If you can't handle spice then this is definitely not the place for you. The food on the menu was the only enjoyable part of my experience at Red Lotus ().
The waitress spoke in Chinese through out the entire dinner despite only about 4 people at the table were Mandarin, and one guy was clearly white but that was the least of my complaints. Our bill came to a total of $107 which was paid by the birthday girl, however she only had $100 cash on her so I pitched threw in whatever cash I had left in my wallet which was approximately $12, we realize this isn't enough for tips so everyone else was in the process of looking through their wallets for change. As soon as the waitress saw that we had money placed on the bill ($112), she rushed over and took the bill from my hand, then she proceeded to count the money and gave our table a strange stare, she said (in Chinese): "this isn't enough, you guys only have $5 for tips, this is not enough, you need more. -eye roll-" While she was complaining about the amount of tip she got despite the less-than-satisfactory service we have received all night long, my friend who sat beside her has already taken out her cash and was waiting to put it on the bill, after hearing her complaints she slowly placed $10 on the menu....and our waitress said: "yep, now it's enough" and turned to walk away without another word.
After this incident our table was slightly put off by their request for more tips, but as I was complaining, some of my friends who eat here more frequently than I do told me that this is definitely not the first time this has happened, apparently when the tip is anywhere around 10% or lower then they will say you have not paid "enough". To me, this is outrageous...I've worked in the service industry throughout high school and being a waitress I expect tips when I deserved it (by having a good service attitude). So upon reading some other reviews which showed complaints in their service as well I feel that the restaurant should really consider training their waitresses properly or hire some new ones which actually have the courtesy to speak english to a table that is CLEARLY not all Chinese.
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