Food: I got a cheeseburger without pickles and added grilled mushrooms, with a side of fries. I'm actually not quite sure why these reviews are so hype; the burger was nothing special. The meat was a little dry, although I will admit it was pretty cool to watch them draw a big ball of raw meat on the grill, and it smelled heavenly. The sesame bun was perfectly fluffy, it looked like the bun you would choose if you were shooting some kind of food commercial. The onion strands were a little long and overpowering, so I took them out halfway through the burger. The fries were nomnomnom though! Crinkle cut, fresh, and perfectly crispy.
Service: The two guys behind the counter were super nice, and they also brought us our food to the table, although it was clearly an establishment where one usually picks up their food at the counter. It was super sweet of them.