If you go ask for Celeste. She is a almost ocd thorough and will tweeze to make sure all hair is removed. I actually have never been waxed anywhere else so I cannot compare the pain level. But I do agree the wax going on does pull the hair and hurt a little but once you get to the 3rd wax, if you stick to a strict 3 week schedule, it becomes less and less painful. But no, it is definitely not painless. They do push the products pretty hard and the only one I really love is the exfliator. I forget what it is called-not the body wash but they have an exfoliator (you can put in anywhere) that goes on dry skin, you then lightly scrub and wipe it off. Anyway I use it on my face-smells great and makes my skin look really good. It is expensive but I dont use it often enough to run out fast so I think it's worth it for sure. But the body wash-I wouldn't watse my money again. It feels like it leaves almost like a film on your skin.