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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • So disappointed in the service. They have teenagers running the shop. When I went in to look for a cake for my husband and they had no suggestions. When I asked to sample the cake I wanted to purchase she told me they could not. How do you expect to have customers spend 40 bucks on a cake but can not sample it. I'll stick with kreative cupcakes from now on!!! So this is the managers response. ( captioned below) They only had two selections for men one football cake and one golf! The manager was is the back of the store but claims he over heard the conversation. The young lady stated they sample cakes every hour and they also have mini cakes as well so why not sample a small price of cake for a paying customer. $ 40.00 is already pricy to not taste the cake you are going to purchase. Seem like their customer service model needs some work. Also I am not sure what "private for now" but ok lol The proper response should have been "I would love for you to try our amazing cakes. let me know when you are available to come in so I can make sure that cake is on sample." ( but like I said need more training on customer service skills) "Hello KS I recall your visit very well as I was sitting at my desk behind the cafe doors when you visited and thus I overheard the entire exchange. As you know, but neglected to comment in your review, you were offered a sample to try, but you declined because it was not the flavor you wanted. You were treated kindly and with respect by our GSR and offered multiple options for your husbands cake. Also, as I am far from a teenager in age and was there, I know teenagers are not running the shop. I was the person you spoke with when you called back to complain. At that time, I also apologized for your experience but tried to explain why we can't sample more than one flavor at a time. As I see this, for the simple reason that we only sample one cake flavor at a time and it didn't happen to be the flavor you wanted to try, you have chosen to give an intentionally harmful and distorted review. People love our cakes because it is simply the best cake they have ever had and our GSRs always treat our guests kindly, respectfully and with warmth. Having said that, I also know we won't please everyone so I sincerely hope you find what you're looking for elsewhere. I will leave this response to you private for now."
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