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  • I have only been to Lucille's Smokehouse once in CA with my Ma and Uncle and it was fantastic! So, much so that when I found out there was once kinda close to where we lived I couldn't wait to take my wife there. We saved money and bought gift cards so we could take a late afternoon during a Saturday and go. My Ma got a gift card of her own too because we wanted to go enjoy the food and show my wife what we thought would be a great place to eat. It turned out not so much. We went yesterday 5/2/2015 to this location and it was a very hot day. We drove from Glendale, AZ near 67th Ave and Bethany Home. Those in AZ and know what the heat was like yesterday know what that drive can be like. My wife has a heat condition so when we were seated on the indoor patio we sat there for a few seeing if it would cool down and her temp would as well but no such luck. So, we asked if we could be moved just inside where it was much cooler. A hostess came and got us and took us to the other side of the restaurant again tried to seat us just in another area of the inside patio. My Ma asked her for the free table that was just inside from where we had been to begin with. So there we were finally seated and finally could feel cool air. We were forgotten several times. We got one order of bread which was hard like it had been sitting out for a long while. No butter with the bread. And then finally came our food and my Ma asked for fresh bread. The waiter said right away. My Ma's food was fried chicken (tasted great!), grilled vegetables ( which were boiled and could tell by all the water on her plate), and then gravy for her mashed potatoes which should have had some thickness to it but was like water. I had mashed potatoes which tasted great, and steak which was suppose to be medium rare but was more like well and was more like a piece of carne asada I would get at a Mexican restaurant and the steak gravy tasted extremely different than it did from the one in CA like they had added a major spiciness to it. My wife got a fried shrimp Po Boy to be simple since she didn't want to risk eating anything to heavy with the heat. The shrimp was small - medium size tasted okay. There was 2 tomato slices in the sandwich that were sliced so thick as if they should have been in a hamburger and very bad lettuce. (I would have taken pictures but I try not to take out/or have my phone on when I am out with my family) I believe when we were just about done eating (about 20 min in) and no one had still come by to see how everything was and no bread still came I believe she was an assistant manager came by and asked how everything was. My Ma let her know how bad it had been. Talking to this manager for about 5-10 min and the waiter starts to come with the bread and she tells him we don't want it no more cause at that point we didn't. We had a very disappointing dinner. My Ma and I both felt bad to take my wife to such a bad experienced dinner. The only reason I'm giving this place 3 stars is because the district manager came over and talked to us apologized for everything and said she'd be sending us out some gift cards to hopefully try them again. And because even though a lot of it was wrong and didn't taste good, some did taste good and MAYBE we caught this place on a wrong day. If we do receive the cards as told then we will return and give it another try after the sun goes down though. 10/10/2015 So, it has taken me a while to come back and do this but I changed the stars to 1 cause about a month after posting this we finally received the gift card from them to go back and it was only for $25 when the manager had said she'd make sure we got all our money back in gift cards so we could go back and have a better experience. We still have the gift card and not sure when or if we'll use it here or wait and see when we can make it back to California or just sell it. Probably be the latter.
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