Came In at 1pm with light brown hair and blonde highlights. My intention was to be all over blonde. I was told it would look better if I did more in the way of heavy lighter blonde highlights. After 6 hours in the salon. I ended up with light brown hair with very minimal blonde highlights. Exactly what I came in with. I was told that my hair turned brown because of the color of toner they put on it. Then they said oh we can have a different stylist redo the highlights. Really??? So that would mean another 1-2 hours. After I told them that I refused to pay them they said that if I pay for it and come back they would correct it for free. Why would I want to come back??? I do not live in the same city in fact I live 4 hours away from here. Come back?? I don't think so.