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  • This is an updated review as of January 2018. I originally gave them 5 stars and the comment from the business is from my original review.... here goes: I have been a Plumbing Masters customer and holder of their lifetime membership for more than 5 years. I chose them because they were honored with the BBB award for ethics. This meant a lot to me so when I found myself in crisis with a leak, they were my first call and I've been using them ever since. They always show up when they say they will and this is where my original review starts to deviate. January 2018- I called them because it appeared I had a leak and I also had an issue with the water heater they installed. They came out promptly and advised my leak was from the automatic pool filler pipe which likely failed. They provided me with an estimate of $2600 to replace approximately 12 feet of pipe (yes, they would have to dig slightly under my pool deck- approximately 1 foot). Are you kidding me? Then I asked if they could just cap it off- they said yeah, but that would be $450. Thank goodness my brother was staying with me for the holidays and came out and asked why they didn't suggest just shutting off that valve- you see, it was dedicated to pool filler. Response: well, we talked about that and we were going to recommend it... really? Sure you were... Now, let's talk about water heater- they did fix that, there was a leak at element and they tightened it. Here's the kicker though, they did that after I said no to their $2600 and $450 fixes and they turned off my water heater, unbeknownst to me.... so, the next morning's shower was freezing!!!! So moral of story, companies can change significantly over time. This one sure did.
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