First I would like to say thank you to the staff for helping my mother through her stroke recovery. You all have a difficult job in caring for those that are dealing with some form of disability. With that, I do have a couple of criticisms which made you okay in my eyes.
1. My mother suffered not one but two falls while at our facility. This is of concern because even one fall is one too many. I did appreciate the phone call to let us know about it but we didn't know about the second one until my mother told me. She received a heck of a shiner out of it too.
2. My mother's circulation in her left arm and leg were poor and it took me to mention that concern. That's something that should be checked regularly to ensure she doesn't end up with potential bed sores. She did end up with one on an elbow. Yet again, it's the little things that count.
3. Why have a person that obviously is suffering from some form of back pain work with patients when it requires lifting. I watched a person come in with very little enthusiasm to help my mother get back to bed and then she almost pulled the catheter out of my mom when she was moving her wheelchair away. It took me yelling at her to get her attention. Once again, little things count.
I will say that Jaynie was very informative and helpful with placing my mother at her next facility. I think she seemed a little bothered by others asking for information on my mother but she called about that and we made those arrangements.
This place is an acute care facility and considered a hospital, so don't expect for someone to stay for a long time. They will receive three hours of therapy each day. It seemed to make some difference, but my mother's stroke was severe so we'll only know through time.