I took my 18 month old for his first haircut here. I loved it and so did he. We didn't have an appointment, we got right in, although it is recommended to have one. There was a big train station as soon as we walked in for him to play with. It was so refreshing because my son is so busy! We had Jill, she was amazing. My son can be a wiggle worm, and she just let me know it was completely normal. So comforting. She knew all the tricks to distract him. We used both scissors and buzzers, she showed him everything so he knew what it was and didn't have to be afraid. He loved that. He played with the car he sat in and she played a Mickey mouse show for him. The hair cut was perfect! She styled it so well. They do a little package saying he got his first haircut, with his hair, I loved that. I am so happy we went there. We will return. Thank you Jill!