Honestly for a pretty and simple gel manicure I go to lisa. I have bad OCD so if my nails don't look great after a service I'll never go back. Lisa is amazing she always leaves my nails looking even and we'll manicured. Other than that I have observed some of the other technicians not being friendly and really rushed. I am a supervisor and know how important it is to manage your time efficiently, but when you have a person in front of you, you should remain calm. Also, some of the younger girls at the front desk can come off a bit as rude. Customer service experience can definitely improve. I recommended one of my coworkers to polished and she absolutely hated the services. She said her technician made no attempt to small talk and just chatted with the girl next to him the whole time. She was pissed because he acted like she was just a pair of hands he was working on. She was expecting a better experience for the price. She'll never be back and I'll never recommend anyone else. They should up their game and should make the pricing info on their website more detailed. Just saying! I'll stick around only for Lisa.