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http://www.openvoc.eu/poi#funnyReviews
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  • I stayed at this hotel for 3 nights 3/25-3/28. I found the customer service to be out of control superior, at times, overwhelming (2 valet attendants to assist with one car?). Quite a contrast from what I read in previous reviews. I figured maybe it was because it was new, they had an abundance of staff and not enough guests to attend to so they rushed to assist those they had. It's better than having no or bad service! Yes, it seems like an office building and that's because that is what it was supposed to do but they have tried to add some decor and that works. I love the sturdy feel of the rooms and floors, I did not get the feeling that there was anyone in the room next to me although at one point I realized there was. The rooms - EXCELLENT! They could use a little art but they were overall amazing. Floor to ceiling sized windows with breathtaking views, modern and spacious, plenty of amenities, everything you could possibly need (a large glass desk with TWO chairs, a couch, large flat screen TV, 2 iPod docking stations, one was for a clock radio the other connects to the TV, there was a Starbucks one cup coffee maker, a fridge, plenty of closet space). The only thing missing was a mini-microwave. And this is the standard room! There is a business center on the 11th floor (overpriced internet usage rates but fairly typical), they did allow free boarding pass printing though. The workout room was also on the 11th floor and it had all the current elliptical machines and decent weight selection and machines and was free to use with room rate. The only down side was that the pool was not yet open. There is just one restaurant and bar, but it has a door that leads to a large patio with a waterfall wall and also a large gas fire pit that can be turned on (as we requested at night). You can take your drinks from the bar and lounge out there. In addition, the hotel is centrally located in downtown Phoenix across the street from a light rail station, and also a couple of blocks from various shops and restaurants at the Arizona Center and nearby areas.
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