I love this place too. I have taken my two cats there for several years now since my other vet retired. The vets and support staff are wonderful and caring. Since I love Dr. Wendy Van Slyke so much, I always make my appointments around her schedule and she knows my cats' history and greets me like an old friend. She takes a lot of time and you never feel rushed. Only one time did I need to wait as the receptionist let someone in ahead of me in error, and the vet apologized for that. But other than that they are always on schedule. She has also called me personally a few times when I've left a message regarding a condition of one of my cats.