I like Panera for an occasional breakfast treat once in a while, I prefer their breakfast options over the other many chains (McDonalds, Chik - Fil-A, etc.).
My first impression of this location was not Welcoming. The place had NO CUSTOMERS at 7am which isn't a issue however considering that it was only me and two employees (one behind the pastries and the other looking in a book or schedule standing behind the register) I'm not sure why I wasn't greeted when I entered or asked "How may I help you" once I stood at the beginning of the line (where the separators were set). I knew what I wanted and had to say "Good Morning, on ready to order" in order to be invited to the register to order.
As I waited for my Egg White sandwich I sat facing the screen where my name appeared (I have a Panera reward card) under the Being Prepared column, the manager who took my order began to discuss with the employee who was standing behind the pastries the inconsistency and attitude of another employee who was late. They spoke foul of this employee and loud because I AS A CUSTOMER was NOBODY so my presence didn't matter I guess.
In the 7minutes I was in the restaurant I learned how a employee didn't pay attention enough is was always LATE & even heard a guy from the kitchen YELL at the manager and the staff person yelled at him for yelling at her ( Yes back and forth and round and round LOL).
The only reasons this place got 2 stars is because 1) I LOVE the breakfast from Panera and it was a good sandwich from this location. 2) The kitchen guy brought my sandwich to me and o didn't have to get up.
This was my first visit, I don't live in the area and have no business in the area after today so chances are I'll NEVER return.