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  • How do you select zero stars!! My son went into the location off of dysart and Mcdowell to exchange the battery on the family car and he was rudely helped by Ricardo. First of all anyone, any age should be treated with respect as a consumer... my son stated Ricardo was very rude with him and assumed he was trying to "get a battery for a car he bought off someone." Nit the case my son was just in there the week before with me handling business for his personal vehicle and all this is noted on our account in their system. My son called me and I called the store and spoke with a Shaquille who verified information with me and validated that I could send my son back with my id pix on his phone (only because I'm in Texas till tmrw). My son returns to the store and once again Ricardo was rude with him stating that he knew Shaquille said it was ok but that he sent Shaquille home early for doing so. Once again Ricardo was being very assumptive about my son and treating him rudely when he was merely doing what another manager verified we could do. I called the store again and asked why and Ricardo was rude, cut me off while talking and explained I could go to another location to get a battery. What the heck!!! When I asked why he was so assumptive regarding my son he stated he had other customers to take care of and hung up! Wow Great customer service. I don't care who comes into your store young or old... if you are a customer you should be treated with respect remember we are there for help not to be chastised by an employee.
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