| rev:text
| - I found this company via groupon. I am moving into a new house across town and I wanted to clean it before I move in because I'm allergic to dust, and the place has carpets. I don't want to move all my things in until it's clean so I can get the maximum amount of dust out of the house. I needed an appointment STAT so I called and they said they don't make same day appointments (even thought I called really early in the day) and the only available one they had was 3 days from then. So I rearranged things in my super busy schedule, and grabbed the appointment.
The appointment day came around. I drove 40 min across town to the house to let the cleaner in, and they NEVER SHOWED UP. I got a call a few minutes after my appointment time saying that my cleaner's car broke down so he couldn't make it. I explained to the lady on the phone that I just changed my whole schedule and drove 40 min across town to be there, and if a broken car was the only issue, then I would go PICK THE CLEANER UP who was supposed to clean the house and drive him there myself. She said she would call him and ask. 30 min later she called me to tell me that she couldn't reach him. So I wasted that whole afternoon.
I called back today to make an appointment. A girl named Chole picked up the phone and at first I thought she couldn't hear me, but after a few minutes of trying to communicate with her, I realized that she just did not care to give good customer service.
I asked her how her day was and she didn't answer me. When I told her I wanted to reschedule an appointment that no one showed up to, she just said "OK." and then there was a really awkward silence. 15 seconds into the silence I asked her again if she was still there and could hear me ok. She said "yes." I had to ask her what info she needed from me. "do you need my name? or number? or address?" she just bluntly goes "your name." Almost as if she was annoyed I was calling. I asked if they had any appointments on THURSDAY. She goes "Yeah, what time?" I had to ask her what time they had available. I ended up booking a 12:30pm appointment. Then I asked her multiple times "OK, THIS THURSDAY AT 1230, Correct?" "Yes." she said. This girl did not give out any helpful information unless I pulled it out of her. Like pulling teeth! I thanked her and hung up the phone.
An hour later I got an email saying "You appointment has been rescheduled for FRIDAY at 1230pm. We hope this time is convenient for you." But of course it's NOT CONVENIENT! If it was I would have made the appointment for friday not thursday.
So I called back AGAIN and was put on hold for 15 minutes. I had to hang up because I was at work and I used my whole break to call.
I called back on my second break of the day. On hold AGAIN for my entire break and had to hang up again.
Got off of work and called a third time and there was an answering machine saying they were closed.
I'm so angry at the level of unprofessionalism that this company has shown me, and I haven't even had my house cleaned yet!!!!!!!
I can't even reach them to tell them that I can't be there friday. I already paid for this groupon and I want my money back.
I do not recommend them. What a waste of my time.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)