| rev:text
| - This is a company that sells high-quality water softening equipment using door-to-door salesmenand word of mouth advertising. Mark, our salesperson, was nice, and very convincing. I could see through most of his sales tactics, but his demonstrations of the product spoke louder than he did. Pretty remarkable stuff, and since we were already contemplating a water softener, we signed up to receive our Hydro Quad and RO system.
They "just happened" to have an install crew in our area the very next morning (how convenient!!....or fishy...). The install crew was great. Professional work, and very curteous. The system works as advertised, and our water went from hard and gritty to great-tasting water.
However, as everyone experiences, we were feeling the buyer's blues and the stress of our recent purchase. The system's aren't cheap, and due to recent events, we really began to fret about the cost of the system. The back of the contract states that a buyer has 3 days to cancel the contract, so we decided that ultimately we'd be better off not going through with the purchase.
On the third day I attempted to call the main office in Phoenix. It took me a few hours before I was finally able to contact Gayle, the man in charge. Frankly, it was nearly as hard as pulling teeth to contact him. I felt like I kept getting the run around. I finally met up with Gayle to deliver the contract signed, stating that we wished to return the system, and Gayle, while polite, sat me down and again tried to sell me on their system. It quickly got to the point of being pushy, at which point I told him so. He seemed a little upset, but ultimately obliged and allowed me to cancel the contract, stating that this "rarely happens." I was told I would be notified when a team would be around to uninstall my system. That was a week ago.
This morning I got a phone call at 7:10 AM from Water Resources International. What kind of business calls at that hour? Even the morons on craigslist, for the most part, understand that you don't call people too early or too late at night. You'd think a business would understand that common courtesy.
In summary, I don't have any complaints about the system itself. If you're willing to spend $5,000+ on their product, go right ahead. For me, it just didn't fit my budget, and extra debt is not something I need right now. Install crew was great (though still waiting on them to uninstall it) so far. I don't appreciate pushy sales tactics, or being coerced into making a big purchase without doing any research, which is what they require to give you the "best deal." I don't appreciate calls at 7AM, especially with a 4 month old in the house. In general, a little more caution and care in dealing with customers, even those of us who cancel our contracts, would be appreciated. I could have been a future customer, but recent events have pushed me away.
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