Food wasn't bad... but the service definitely broke my friends and my experience at this restaurant.
We booked a table on OpenTable for 8:30pm on a Saturday night 2 weeks prior. When we went to the maitre d he said our table wasn't ready and walked us to the bar as only 2 of 3 of us were in. As he walked us to the bar, we saw 2 empty tables - one with 3 place settings. I was pretty sure that was our table but since we were waiting for our friend I didn't mention anything to him. The restaurant wasn't very busy but it wasn't empty either.
The bartender was quite friendly and recommended us drinks. My friend got the slushy and I got the hollywood. I quite liked mine but she said hers was too bitter (but to the bartender's defence he did warn her). Our last member of the group came at 8:45pm and joined us at the bar. Since it's been 15 min past our reservation time and our entire party was present I asked the bartender if the table was ready. He said it wasn't so we continued to wait.
At 9:16pm we were seated at our table - which was the empty table of 3 I saw upon entering. At this point was a little disappointed that we made reservations in advanced and yet had to wait 46 min to be seated at an empty table. We all ordered at 9:20pm as we were hungry! We all ordered the 1.25lbs Nova Scotia Lobster with a side of truffle aioli and 2 of us upgraded our butter to the lobster butter (don't do it - the butter isn't worth the extra $4).
Since it's lobster we expected the food to come pretty quickly. We were wrong. We were served at 9:50pm after asking for our food. The waitress never came by to check on us while the food was being prepared. I feel like the waitress not noticing her table's food hasn't arrived in a timely manner is inattention on her part. My friend's lobster came and was raw! When we finally got the attention of the waitress she commented on how they cook the tails and the claws separately and that the tails were meant to be undercooked... We proceeded to compare our tails with my friend's tail. Ours was white and hers was clear. Was this normal? The waitress replied yes and proceeded to convince my friend to eat it as is. My friend was really uncomfortable with the undercooked lobster and requested it to be sent back. When she finally got her lobster back it was around 10:20pm. We finished dinner at around 11pm and waited 30 min before the bill was brought to us upon our request again.
Despite the wait, the food wasn't too bad. The lobster came all pre-cracked so it eliminated the need for crackers which was nice. The fries were a little soggier than I would have liked (love crunchy frites) and the salad was quite peppery. The truffle aioli was worth it for the fries (order 1 per table and share). I did like the lobster butter but I wouldn't say its worth the extra $4. I would also recommend just getting one for the table and sharing it. My friend preferred the regular butter. 1.25 lbs lobster wasn't big enough for each of us though and we left pretty hungry still. It's quite small as I think the head and the shell components were included in the 1.25 lbs weight.
I won't return to this restaurant unless a friend had a birthday party here or if the restaurant manages to survive a year or two (which is my general indication that their time management and service improved). It's a shame because $22 for a lobster dish is not a bad price at all.
If the restaurant does read this and they would like proof of times I listed above, I am more than happy to send print screens of the timestamp on the photos I took.