Valerie was able to get me in last minute. My wife always takes the Harry are Woodle (half wheaten terrier, half poodle) to the groomer. When Valerie asked me how to have his cut done, although I knew most of what I wanted; when my wife and I arrived to pick Harry up from Valerie, my wife had some small changes. Valerie listened and made the changes with no problems. Staff was friendly. We will go back for his next haircut.