During a visit to Clean Machine on January 11th, the car wash ripped off a portion of the exterior trim on my car. I tried to speak with a manager but was told that no one was there to speak with. Staff seemed indifferent to my problem. I filed an incident report on that date and staff has yet to contact me about the matter.
Thankfully, a local body shop was able to replace the clips on the piece and reattach it at no cost to me. Had I incurred out of pocket cost, the lack of communication would be a much larger issue.
UPDATE: Since posting this review, the manager has reached out to me to explain the miscommunication and offer his apologies, which are much appreciated.