Let me start by saying iv been coming here for years. N only had maybe 2 problems in about a 5 year spand. Once i order delivery took them 2 hours n i lived seriously across the way from them 5 mins max! And the 2nd problem was there was a black long hair in my orange chicken n i called to complain and the lady that took my order (speaking fine english) acts like she doesnt understand english.... the man did bring me another orange chicken free of cost n hair. But now i call in for pick up iv tried maybe 4 times last week to call in n order two bowls same thing n they always have this out under the lights made already. I call when im about 20 to 15 mins away. Asking them every single time can u PLEASE have my order ready so i can grab n go back to work in time.. but no every single time iv been in there to pick it up NOTHING is ready the bowls arent even out!! And the lady that is supposed to be making it. Is eating at the table just eating n looking at me!! Wtf is this.. kind of customer service i come here alot and to be treated like just another random person walking in.. n oh let me say every single time i tell them to please have it ready on the phone they rush me off saying they will have it ready. Dont get me started on the old food sitting out that the lo mein start making a hard shell over the soft ones (from sittin under a light too long)