I don't know what people are complaining about. There are different styles of pizza and most of the people with issues here seem to have not known which type to order. If memory serves: the thin crust is very thin and crispy, then there's the double-dough and then pan pizza which is Chicago-style (in which case the sauce is supposed to be served on top). Normally, we get the thin crust pizza which is very tasty, but when I'm allowing myself to have "piggy day," I get the deep dish which is SOO good! I haven't tried the double dough.
I'm guessing that the people with the crust complaints either didn't order the pizza they intended to or they were misunderstood (which isn't a great thing to have happen, but it does happen in life).
Overall, for pizza in Surprise, my first pick is NYPD, but Rosati's is very doable. My only gripe is that they are a bit pricey, even with coupons.