Oh my goodness! Where to begin? First, I live by my phone; most of us do these days. I need it for work. So when it wouldn't charge and efforts to clean the USB port via Internet instructions and video didn't help, it was suggested I take it to a repair shop. Enter Yelp, and Sun Cellular! This shop's customer service is like nothing I've seen in such a long time. Ed took the back of the phone off to find that the inside had gotten wet while I was running through a rain storm....just enough to mess it up for charging. He cleaned it, put it back together, confirmed it was charging, and when I asked how much I owed him, his answer was "no charge"! Can you believe it?! Now there's still the possibility that I'll need a part, but I really appreciated the integrity this company operates with. If there's a next time, I'll take my phone to Sun Cellular before even considering purchasing a new phone. Thank you, Ed!