Awkward. It maybe I'm out of my element. I waited for a shuttle which I called for as I exited the airport. The person at the desk let me know that it was dropping off flight attendants and would be there shortly. So I waited...a long time-an hour or more. Called again and they said he was there and would be stopping where I was soon. So I waited again, for a long time-45min. Then I called again, this time they said he was on the way. So several minutes later he arrived. Dropped me at the hotel where the attendants at the desk gave me a sad face and said "how are you doing tonight?" Since I was clearly frustrated I said "fine" and left it at that. Then they looked at each other and said "were you the one at the airport waiting?" ...and since I was the only person who got off the shuttle I thought it was a given but I said "yes". And so they decided to blame the driver who was not in ear shot and said "he's new and he ONLY went to the departures not the arrivals". What?! I don't care but please tell me when it'll be over an hour wait! Then I went to my room where it smelled like someone dumped an entire bottle of perfume on the rug--gross--and bed wasn't made yet. So again had to go to the desk, where they had to find me another room. Went to that room, after over two hours of just wanting to relax-when I should have just been able to get there and get a room that was suitable. Not fun.