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| - If I could give 0 stars, I would.
A group of 7 of us visited the Ray & McClintock location on Friday 4/8 for lunch for a colleagues birthday. We arrived just at noon, and our server greeted us after about 5 minutes of sitting down, and the experience continued to get worse from there.
About 10 minutes after arriving, we finally received our drinks, and that was that. Our server (says Brooke W on our receipts) did not come back to take our order. I had to approach the manager on duty to get someone to take our order, since we only had a short time period of our lunch hour left. When there was no other servers around, he began to mentally take our order, until the bartender came over into the dining room with pen & paper, after over 20 minutes, during this time, a party that arrived after us, same waitress, was served and orders taken in less than ten minutes from their being seated. After the bartender put in our order, we had to ask the manager and bartender for refills on our beverages as we did not see our original waitress until she delivered our tabs, which we also had to ask for.
We are now 40 minutes into our lunch hour, and now do not even have time to enjoy our meals because everything from that point was so rushed, including an order that was incorrect. I had to then walk up to the manager at the food line once again to ask for the corrected order to go and a box for my food. Once the server was finally bringing over our checks, I had asked for a refill on my water before she even collected the tabs to run our cards. After running all of our cards and finished cashing us out, she then asked if I would like a water to-go.
It was the single most frustrating and worst experience we have ever had at any Zipps restaurant that we have had at this location that we have visited numerous times before today. We will definitely have to reconsider before we return to this location in the future.
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